Help
Buying
Overview | Registration | Finding
merchandise | Using “My Account” page
Buying
formats | Payment methods | Shipping | Completing
the purchase
Selling
Overview | Registration | Listing
merchandise | Managing your listing
Payment and
checkout | Shipping
Buying Help
Overview
Registration
Finding merchandise
Using “My Account” page
Buying formats
Payment methods
Shipping
Completing the purchase
Overview
What can I find at Tougi.com?
At our
online marketplace, Tougi.com, we offer a wide variety of bulk
wholesale merchandise to cater to the unique needs of professional buyers. We
offer new, used, refurbished, returns, closeouts, and even salvage merchandise
in many different categories. Most Tougi.com auctions start at $100
with no reserve, letting the marketplace decide the final price. New auctions
are added daily, so be sure to visit our site frequently.
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How can I buy from
Tougi.com?
Step 1: Register - Registering as a buyer
on Tougi.com is free and easy. Simply click here to complete the new
member registration application. Depending on the information you submit, you
will receive a response confirming your membership within 24 to 72 business
hours.
Step 2: Find Merchandise - Browse auctions
on our site be performing a basic keyword search from the search bar on every
page, or clicking on Advanced Search beneath the search bar for multiple
criteria.
Step 3: Bid - Once you have a valid user
account, you may bid on any auction by entering your maximum bid in the
"Place Bid" box on any auction view page.
Step 4: Pay for an Auction - We accept
many different types of payment including PayPal, Credit Card and Wire
Transfer.
Step 5: Receive Assets - Assets are
typically shipped within 6 business days of receipt of payment.
Step 6: Manage Your Account - Visit the My
Account section to view transactions, change your profile, set up saved search
agents, add auctions to your watch list, and more.
Registration
How do I register?
Registering
as a buyer on Tougi.com is free and easy. Simply click here to complete the new member
registration application. Depending on the information you submit, you will
receive a response confirming your membership within 24 to 72 business
hours.
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Why do I need to register?
Buyers and
sellers must register with us because we need to collect information for
legitimacy verification.
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What do I do if my application has
not been accepted?
To request
a review of your application, you may email us at cs@Tougi.com
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How do I change my user ID?
You cannot
change your user ID. If you must change your user ID, you will have to re-register
with a new user ID.
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What do I do if I forget my user ID
and/or password?
Click here to retrieve your
user ID or password.
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Finding merchandise
How do I find the merchandise for
sale?
You can
browse the merchandise available for sale on the Tougi.com home page.
Alternatively, you can use the basic search box or advanced search that can be
found at the top of the home page. The Basic and Advanced search allows
searches by Item ID, Item title, and other parameters.
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How do I start buying?
Once you
have registered and found auctions of interest, place your bid by entering your
maximum bid in one of the "Place Bid" boxes located at the top and
bottom of the auction page.
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What types of merchandise do you
offer?
We sell
bulk inventory merchandise including returns, closeouts, refurbished
merchandise, retail-ready merchandise, etc. Our categories of product consist
of clothing & accessories, jewelry & watches, computers &
networking, consumer electronics, general merchandise, housewares, hardware
& equipment, and vehicles.
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What conditions of merchandise do
you offer?
New - New assets are in original
packaging and possess all of the characteristics/qualities/features as
advertised by the manufacturer. Traditionally, they are overstock items that
were never offered for sale in a retail environment or used in any way.
Refurbished - Refurbished assets are used but
have been inspected, tested, and restored to full working condition. They
rarely come in original packaging and seldom contain any documentation or any
additional parts and/or accessories. Due to their operational history,
refurbished assets possess noticeable cosmetic defects and blemishes, including
but not limited to dents, scratches, and signs of age.
Shelf Pulls - Shelf pulls were previously
available for sale in a retail environment but were never sold. They usually
possess one or more price tags and/or stickers, indicating multiple markdowns,
and have been exposed to appreciable customer contact. In addition, since most
of these items are sent through a reverse supply chain (e.g. from a retailer
back to a centralized warehouse), they can show signs of further handling.
Accordingly, Shelf Pulls may exhibit a wide range of individual product and
package conditions that can differ substantially from the original
manufacturing.
Used - Used assets were previously sold
and put into use. They possess noticeable cosmetic defects and blemishes,
including but not limited to dents, scratches, and signs of age. Since these
assets are usually pulled from a working environment, they rarely come in
original packaging and rarely contain any documentation, additional parts,
and/or accessories. They are minimally tested to meet only the most basic
requirements of functionality. Used assets therefore may not be in optimal
working condition and may require additional maintenance and repair.
Returns - Returned merchandise was sold to a
customer, who then either physically brought the item back to a store or mailed
it to a specified location. Reasons for returning a product may not have any
correlation to its usefulness (i.e., size, color, model, etc.), and as a result
that product may be in fine working order. The majority of returns, however, do
have some operational and/or cosmetic problem. Depending on a company's return
policy, these items may also reflect a measurable amount of use. In addition,
since most of these items are sent through a reverse supply chain (e.g. from a
customer back to a store or a centralized warehouse), they can show signs of
further handling. They generally do not come in original packaging and often do
not have any of the advertised documentation or additional parts and/or
accessories. Accordingly, returns can exhibit a wide range of individual
product and package conditions that can differ substantially from the original
manufacturing.
Salvage - Salvage assets have been
identified as defective for reasons concerning their functionality, appearance,
or both. Salvage assets usually can only be used for parts.
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Who supplies this merchandise?
Companies
selling surplus merchandise on Tougi.com include retailers,
manufacturers, public sector agencies, financial institutions, service
companies, and logistics providers.
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What if I have questions about an
auction?
A Buyer can
ask a Seller a question about any of our auctions. Click on the "Ask
seller a question" link on any auction page and type in your question. The
question will be sent to the seller via the open Q&A board, and the seller
will post their response to your question on the board. Note: Before asking a
question, please check to see if someone else has already posted the same
question.
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How can I find out where the
merchandise is located?
The
location of the merchandise can be found under the “Shipping and Logistics”
section of the auction page.
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How do I file a dispute?
Disputes
must be filed within 2 business days of delivery of merchandise and a Dispute
Form must be submitted. The buyer must complete the Dispute Form. We will
investigate the matter and come to a resolution within 10 business days. All
parties must abide by the dispute resolution provided by Tougi.com.
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What is your policy regarding
chargebacks and credit card fraud?
Tougi.com
offers an efficient dispute process, providing resolution for any dispute filed
because of gross misrepresentation. As per our terms and conditions, buyers
have agreed to use this dispute resolution process and should not use credit
card chargebacks as an alternative way to resolve a dispute. Any buyer who
attempts to rescind a credit card transaction (i.e. chargebacks) without our
express written consent will be IMMEDIATELY banned from Tougi.com.
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Using “My Account” page
How do I monitor my transactions?
You can
monitor active and completed transactions from your account.
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How do I add items to my watchlist?
You can add
items to your watchlist from the Auction View Page - Click on the link at the
top of the auction listing to add the item to your watchlist. You can view auctions
from your watchlist in your account.
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Where do I view questions and
answers I have asked about an item?
You can ask
a seller a question by clicking on the "Ask seller a question" link
at the top of the auction view page. By clicking the link “Questions and
Answers” you can view other questions buyers have asked about the auction. There is also a link in your account that will
show you specific questions you have asked about an auction and the seller’s
response.
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Where do I manage my profile?
You can
manage your profile from your account. Here you can change your contact and
password information.
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Buying formats
How do I place a bid?
The bidding
process varies depending on the auction type.
Standard
Auction (a/k/a Single Merchandise) -- Place your bid by entering your maximum
bid amount in the "Place Bid" box on any auction view page. Once you
click "Submit" you will have the bid placed.
Buy Now
Auction -- Place your bid by entering your desired quantity in the "Your
quantity" box on any auction view page. The price is preset on this type
of auction and you cannot change it. Once you click "Submit" you will
have the bid placed and auction won.
Reverse Auction
and Name Your Price Auction – Sellers compete for the right to sell their item
therefore driving the price down. Place your bid by entering your lowest price
that you are willing to sell the item for. The seller who made the lowest
bidder wins the auction.
Once you
click "Submit Bid," we will ask you to provide your shipping and
credit card information. After you have provided us with this information, the
system will display a confirmation screen of all your desired bids, allowing
you to verify your information before you click on "Confirm Bid". You
will need to submit your shipping and credit card information only once per
auction and the credit card information provided will only be used for the
purpose of bidding on this auction. Upon winning an auction, you will still
need to use one of the designated payment options.
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Why am I required to submit shipping
and credit card information to place a bid?
This
information is used for your protection for validation purposes. A validated
bidding environment protects your interest and ensures that only qualified
buyers are bidding against you. Should you become a winning bidder, this
information is needed to ensure timely processing of your transaction and rapid
receipt of your merchandise.
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How can I
automatically increase my bid? What is Auto Bid?
You can use
Auto Bid to automatically bid for you. To use this feature, make sure to check
the “Auto bid” checkbox and enter your maximum bid amount (highest bid that you
are willing to pay) into the bid box on the auction page. Our system will
record your "maximum bid" amount and place a bid at the current
LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the
system will automatically place another bid for you putting you back as the
current winning bidder. The auto bid system will continue to make LOWEST
minimum bids on your behalf until you are the winner of the auction or until
another bidder bids higher than your auto bid. Auto bids are completely private
and are never displayed to other bidders.
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What if I lose connectivity while
bidding?
The bid
only goes through after you have received a confirmation page. If this page
does not appear, the bid is not valid and was not accepted. If you do not
receive a confirmation page please call Buyer Relations immediately.
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How do I know if I've been outbid?
You will
receive an email notifying you that someone has outbid your highest bid price.
If the auction is still open, you will have a chance to place a new bid or auto
bid by going back to the auction page or by logging into My Account.
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How can I monitor the status of my
bids?
You can
monitor the status of your bids on all auctions by clicking on the “Current
Bids” link in the My Account section.
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How do I know if I've won the
auction?
After you
have won the auction, you will receive an email notification with payment
instructions. Once we receive and process your payment, we will notify the
seller and instruct them to prepare the merchandise for pick up and/or delivery
to the shipping address on file.
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How can I cancel a bid?
A bid is a
binding contract. Once the bid has been placed, it cannot be cancelled or retracted.
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What is a quantity variance?
Quantity
variance is the percentage of items that are deemed to be either in excess of
or less than the amount listed on the auction; ranging from 1-10% per auction.
The quantity variance is calculated on a per unit price, and pertains to all
merchandise within an auction, including missing or damaged items. However,
asset condition of the merchandise within this variance may differ from the
rest of the auction items.
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Payment methods
How do I pay?
If you are
the winning bidder of an auction, as soon as the auction is closed you will
receive an e-mail notification with payment instructions. You may pay for your
auctions online by logging into My Account and click on “Items Won” in the My
Account tools.
U.S. buyers may pay via wire transfer,
PayPal, or credit card, with a limit of $5000 per transaction for PayPal or
credit card purchases. First-time buyers may use the same methods of payment,
but they may not use a credit card or PayPal to purchase used or salvage assets
until they have completed their first transaction. Any transaction over $5000
must be paid via wire transfer.
All
international buyers must pay by wire transfer.
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What are the different payment options?
Wire transfer - A wire transfer is an electronic
payment service for transferring funds by wire from one bank account to another
over the Federal Reserve Wire Network. This is the fastest and easiest method
of payment. Once your auction has ended
and you are the confirmed winner, we will send you an email with all of the
relevant wire transfer account information for your transaction. This email
will include the name of our bank, the account number, and the transaction
information needed to perform a wire transfer. Be sure to print out this email
and bring it with you to your bank.
Go to a
branch office of your bank. Most banks require you to set up wire transfers by
going into your local branch office as a fraud protection measure.
Be prepared
with the following on hand:
- Picture ID.
- Name of bank transferring funds
to.
- Account number transferring
funds to.
- Transaction Number for the
Auction
- ABA Routing number of account
transferring funds to.
- Or print the Wire Authorization
form.
Speak with
a bank representative to set up wire transfer.
Make all
transfers prior to 2PM for processing to occur the same
business day. We will send you an email
notification once the bank has processed your payment and your order is ready
to ship. In the meantime, you can check the status of your transaction online
by going to My Account section on Tougi.com.
PayPal - PayPal is widely used for online
transactions. U.S. buyers may pay for any transaction
up to $5000 using a PayPal account. In order to pay for your auctions via
PayPal, simply log in to My Account on the Tougi.com website and
follow the payment instructions under Transactions. All PayPal payments must be
made in U.S. dollars from U.S. accounts, and we do not accept
e-checks. Please keep in mind that payments via PayPal can only be made by
initiating payment from the Tougi.com website. If you do not have an
account with PayPal, you may click the link at the bottom of the Tougi.com
website to sign up for an account. Be sure to set up your account on PayPal
prior to bidding on Tougi.com, because it takes a few days to
establish an account with PayPal.
Credit card - U.S. buyers may use a credit card (Visa,
MasterCard, Discover or American Express) to pay for any Tougi.com
transaction up to $5000. However, first-time buyers may not use a credit card
to purchase used or salvage assets until after they have completed their first
transaction on Tougi.com Simply enter the credit card number in the
form provided at the time of payment and your transaction will be processed
automatically using our secure server.
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What payment methods do you accept
for buyers located overseas?
All
international (i.e. non-U.S. based) buyers must pay by wire transfer.
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Can I use more than one payment
method to pay for a transaction?
Payments
for any transaction must be submitted using only one payment source (i.e.
credit card, PayPal, or wire transfer). We are not able to split transaction
amounts in order for the total to be paid using more than one payment method.
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What does it cost me to buy on Tougi.com?
We do not
charge a fee to register or browse through our marketplace. As a winning
bidder, you pay the final auction price, a buyer's premium, and appropriate
shipping fees, which are collected by us prior to goods being shipped from the
seller's location.
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What is a Buyer's Premium?
A buyer's
premium is a standard auctioneering fee that helps cover the cost associated
with sourcing products, marketing auctions, running the marketplace and
managing services such as payment collection, fulfillment, shipping and
inspection. Unless otherwise stated in the auction, our standard buyer's
premium is 5% of the final bid price.
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When is my payment due?
Payment by
winning bidder is due immediately upon the close of the auction. This payment
includes the full amount of the winning bid, the buyer's premium, and finalized
shipping charges. Payment must be received within 2 business days of auction
closing to avoid any penalty and/or cancellation.
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Is there a penalty if I don't make
my payment on time?
There is a
cancellation fee applied to any late payments. This fee is 15% of the auction
lot price or $200, whichever is greater. If we do not receive the funds or
payment within the specified time frame, your transaction will be aborted and
your account may be suspended.
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Is your payment processing secure?
Yes. All
payment information will be stored and processed using our secure server. All
the data is transferred in an encrypted format, and it can only be decrypted by
the processing bank or by us.
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Which currencies do you accept?
Currently,
we only accept payment in U.S. Dollars.
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Which types of credit cards do you
accept?
We accept
Visa, MasterCard, Discover and American Express.
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Can I pay for more than one
transaction at once?
You can pay
for several transactions at once by using the wire transfer payment option.
Just make sure to include all the transaction IDs in the wire. If paying with
credit card or PayPal, you must process each transaction individually.
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How do I check the status of my
payment?
We will
notify you via email as soon as your payment has cleared. You can also check
the status of your payment online in My Account.
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How long does it take for a payment
to clear?
Wire
transfers, credit card and PayPal payments will post to your Tougi.com
account within 1-3 days of processing.
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I am a Canadian buyer. Why can't I
use my PayPal account?
We only
accept payment via PayPal from our U.S. customers because, at this time, we
do not have the infrastructure to verify addresses outside of the U.S. In order to qualify for payment via
PayPal, the user must supply a U.S. address for their contact, billing
and shipping information, and the customer must pay for the transaction in U.S.
dollars using a U.S. account. We do allow international
buyers to pay via wire transfer, which is a fast and easy method of
payment.
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Why am I being charged sales tax if
I arrange my own shipping or if my shipment is sent to my business or residence
in Indiana
Automotive & Parts
